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Whitepaper
August, 2011 Managing the Talent Supply Chain in RetailSource: Aberdeen Group Author: Mollie Lombardi Retailers may manage supply and demand for products. But leading retailers are now managing supply and demand of talent. Those who attract, engage, develop, and retain the best talent using talent management processes and technologies will position themselves for competitive advantage. This research brief explains how retailers can boost customer retention, customer satisfaction, and revenue per employee by focusing on their talent supply chain. Combining talent management and business data, while focusing on competencies and communication, is the winning combination for retailers who want to win with their customers. |
