Most businesses run on the energy of their customers, partners, and employees. Treating customers as partners with high levels of value and support boosts the business dynamic for both parties. And it reaps recognition as well. For instance, Taleo is pleased to be re-certified by the Technology Services Industry Association (TSIA) as “Rated Outstanding” for global assisted customer support.
Taking steps to create an online social community also adds tremendous value. Connecting customers to knowledge and each other”as in Taleos Knowledge Exchange“extends solution value while increasing satisfaction and customer interaction.
Like any other business factor, measuring customer satisfaction and value is essential to understanding how well your company partners with your customers. An objective view provided by an independent value and satisfaction study can offer honest insights into how well you are doing.
The results of the Taleo Value and Customer Satisfaction Study by CedarCrestone, 2010 found 94% customer satisfaction, and:
Taleo enterprise customers surveyed are seeing the equivalent of a total return on investment of $4.7 million, factoring in: process savings as well as savings from a 14% decrease in time to hire and 10% reduction in cost of hiring.
Customers using both Taleo Recruiting and Taleo Performance report 10% better quality in their hires (67% vs. 57%) and 38% better employee retention (62% compared with 24%).
Taleo enjoys more than a 95% annual customer renewal rate. The survey found a correlation between increased levels of satisfaction with each additional year of partnership with Taleo. Customers that have been using Taleo solutions for three or more years are 5% more satisfied than companies that have been with Taleo for less than a year.
Satisfied customers drives results for allbecause we are all in this together.
