An interesting Wall Street Journal Online article, New Goal for Human Resources: Establishing a Work Force of One, discusses methods organizations can use to better meet the varied needs of their employees. Author Susan Cantrell, a fellow with the Accenture Institute for High Performance Business in Boston, emphasizes four methods in the article and the accompanying podcast.

The understanding that employee performance is the key business driver, coupled with tailoring offerings to employees, can create more value for HR department delivery to the organization through higher retention and employee satisfaction. According to this article, the best rule may be to bend the rules.