Taleo Service Options
SUPPORT SERVICES

Support Options

Our award-winning support is available by telephone, email, chat, and online. Taleo is the first and only talent management vendor to achieve the Technology Services Industry Association (TSIA)'s Excellence in Service Operations certification for delivering superior customer service across our global service operations.

You get a wide range of support services to fit your business including online tutorials, user guides, support information, and multilingual technical assistance. Plus you can connect online with our user community and share ideas on the Taleo Knowledge Exchange.

Standard Support

  • Unlimited Web Support
  • Escalation Management
  • Online User Guides & Tutorials 24x7
  • Global Phone Support 24x5
  • Included with Taleo Business Edition

Premier Support

  • Unlimited Web Support
  • Escalation Management
  • Online User Guides & Tutorials 24x7
  • Global Phone Support 24x5
  • Online Chat 24x5
  • Included with Taleo Enterprise

Enhanced Premier Support

  • Unlimited Web Support
  • Escalation Management
  • Online User Guides & Tutorials 24x7
  • Global Phone Support 24x5
  • Online Chat 24x5
  • Priority Incident Management
  • Technical Account Manager
 
 

 

Standard Support

You get a wide range of support services to fit your business including online tutorials, user guides, support information, and multilingual technical assistance. Plus you can connect online with our user community and share ideas on the Taleo Knowledge Exchange.

 

Premier Support

You get a wide range of support services to fit your business including online tutorials, user guides, support information, and multilingual technical assistance. Plus you can connect online with our user community and share ideas on the Taleo Knowledge Exchange.

 

Enhanced Premier Support

You get a wide range of support services to fit your business including online tutorials, user guides, support information, and multilingual technical assistance. Plus you can connect online with our user community and share ideas on the Taleo Knowledge Exchange.


EXPLORE OPTIONS

Contact your Taleo representative to explore your options for enhanced support.