Our customer support representatives are available to help with your technical challenges, setup issues, and simple how-to questions online, by email, and by phone. Users always have access to Taleo Business Edition's interactive help system, user guide, and online tutorials right at their fingertips to help further their training.

We offer three levels of support for your business. Within the guidelines below, all support is offered at no additional charge.

* Contact your sales representative about receiving Dedicated Support.

Support Resources

• Online Tech Support
  Submit questions and requests to our tech support analysts via our built-in web support tool.
• Online User Guide
  Get access anytime to comprehensive information on product usage and configuration, including step-by-step instructions for self-service set-up of your new system.
• Online Tutorials
  Learn how to perform some of the most common system tasks, from requisition to setting up your career web site.

Taleo provides Standard Customer Support Service as part of your software subscription. We take an active approach to your support by providing:

Because we offer software as a service, we must operate with 100% accountability. We cannot succeed unless you succeed.

Standard Support Services

Taleo provides Standard Customer Support Service as part of your software subscription. We take an active approach to your support by providing:

Value-Added Services

When you need an extra support to meet dynamic business conditions, Taleo's Value-Added Services offer the right Taleo expert or tools to supplement your team.

• Remote System Administration (RSA):Specialized administrative Taleo resource to drive end-user adoption and maximize the impact of your Taleo solution.
• Enhanced Support Services: Three levels of additional support for heightened support for high volume events or special projects that create elevated demand for the Taleo solution.
• Dedicated Support: A dedicated Taleo expert focused on your specific need.