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Support Services
Taleo Business Edition™
Our customer support representatives are available to help with your technical challenges, setup issues, and simple how-to questions online, by email, and by phone. Users always have access to Taleo Business Edition's interactive help system, user guide, and online tutorials right at their fingertips to help further their training.
We offer three levels of support for your growing business. Within the guidelines below, all support is offered at no additional charge.
| Standard Support | ||
| Email/Web Support | Unlimited | |
| Online Support | 24x7 web access to online user guide and tutorials | |
| Phone Support | None | |
| Plus Support | ||
| Email/Web Support | Unlimited | |
| Online Support | 24x7 web access to online user guide and tutorials | |
| Phone Support | 8:00 a.m. to 8:00 p.m. ET, Monday-Friday | |
| Premium Support | ||
| Email/Web Support | Unlimited | |
| Online Support | 24x7 web access to online user guide and tutorials | |
| Phone Support | 8:00 a.m. to 8:00 p.m. ET, Monday-Friday | |
| Dedicated Support* | ||
| Email/Web Support | Unlimited | |
| Online Support | 24x7 web access to online user guide and tutorials | |
| Phone Support | Dedicated Support Analyst and direct dial phone number | |
* Contact your sales representative about receiving Dedicated Support.
Support Resources
Online Tech Support
Submit questions and requests to our tech support analysts via our built-in web support tool.
Online User Guide
Get access anytime to comprehensive information on product usage and configuration, including step-by-step instructions for self-service set-up of your new system.
Online Tutorials
Learn how to perform some of the most common system tasks, from requisition to setting up your career web site.
Telephone (with Plus or Premium Service)
Dial 1-888-560-1717 to reach a support analyst, 8:00 a.m. to 8:00 p.m. ET Monday-Friday, excluding official Taleo holidays.
Email
Submit question or request, and a support analyst will respond. Send all emails to TBESupport@taleo.com during normal business hours, 8:00 a.m. to 8:00 p.m. ET, Monday-Friday, excluding official Taleo holidays.
Take the Next Step
Find out how your business can benefit from the assistance of Taleo Support Services. Contact a Taleo representative today.