Hospitality

Improve Customer Service and Brand Consistency Across Locations

For hospitality, it's all about service, service, and service. You're facing a shrinking labor force, demanding consumers, global travel pattern shifts, safety and security concerns, and increased global competition. A high caliber, diverse workforce representing the face of your brands is more important than ever.

The Challenge | The Solution | The Results

The Challenge

A high quality hourly workforce, diversity sourcing, and a steady pipeline of top management talent are critical pieces to success. But how do you put them all together? Talent management processes employed at the enterprise level can positively impact your operations where:

  • High hourly turnover means constantly filling and refilling positions.
  • Operational cost cutting is mandated for the HR or staffing function.
  • Diversity sourcing and tracking is required by location.
  • Inconsistent, decentralized hiring practices increase risk exposure.
  • There is no formal pipeline for building management talent relationships.

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The Solution

Better Talent Means Better Service to Build the Brand

Across multiple brands and dozens of properties, Taleo has the flexibility to extend your unique employment brands. You can establish talent management process consistency while reducing costs and risks.

Now you can attract and identify the best possible talent from the most diverse candidate pool. Use consistent, automated application processes. And employ a proven screening and assessment process. Taleo for Hospitality can:

  • Efficiently streamline high volume hourly hiring.
  • Reduce administration and structure the process.
  • Attract a larger and more diverse talent pool.
  • Employ assessments to identify the top candidates.
  • Accelerate the overall hiring process.
  • Apply consistent processes across all properties.
  • Automatically identify a short list of candidates.
  • Get enterprise visibility into the candidate pool across locations.
  • Enable candidates to apply once for multiple locations.
  • Create your own repeatable hiring processes to reduce risk.
  • Increase quality of hire through consistency across all locations.
  • Identify top college campus recruits to fill management training programs.
  • Reduce the time between candidate selection and productivity. Enable candidates to apply in their native language.

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The Results

From global multibrand companies with dozens of properties to a single boutique hotel, hospitality leaders choose Taleo. Taleo for Hospitality clients experience impressive operational results, including reductions in hiring cycle times, cost per hire, turnover, and risk. They can also directly impact shareholder value through increased revenues and decreased costs.

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"Using supply chain principles, Taleo provides us with the staffing platform we need to recruit and deploy talent across our organization. With 80 percent of our workforce comprised of hourly workers, many of them part-time and seasonal, it is important that we have the means of finding, attracting and retaining qualified candidates quickly, over the long term."

—Susan Steffy, Director of Staffing, Hyatt Hotels


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