Support Services

Our customer care organization delivers technical assistance via telephone, email, and our web-based customer care portal, 24 hours a day, seven days a week. Because our clients have unique needs, processes, and environments, Taleo assigns a personal service account manager to each client as the primary contact for support, coordination, user adoption, and optimization.

Education Services

Learning is not a one time event - it requires the opportunity to experiment, practice, and explore the capabilities of the software. Taleo University provides your recruiters, HR teams, administrators, and hiring managers with the learning solutions they need to increase the adoption, effective use, and results from your Taleo talent management solution. Through a diverse set of learning mediums and methods, delivered by accomplished professional educators, we provide education offerings that help you maximize performance and speed ROI.

Consulting Services

Our consulting, optimization, and training experts are committed to client success. They deliver technical and infrastructure services along with packaged solutions to get clients up and running fast and develop new ways to optimize talent processes and create value and manage costs. With Taleo Consulting Services, you are empowered for success from initial planning through implementation, and follow up with the measurement and reporting of results.

• Implementation: We offer a track record of 100% implementation success and experience with hundreds of on time, on budget talent management implementations. You get a proven methodology, real-world industry insights, and consulting expertise.
• Integration: We connect silos of information including your HRMS/ERP systems and third party solution providers, using integration capabilities and services while streamlining your processes to establish a talent system of record.
• Evaluation, Optimization, and Expansion: We offer packaged services to assess your agency processes and optimize and expand your Taleo talent management footprint through succession and workforce planning, contingent workforce management, workforce mobility, managed services, campus recruitment, onboarding, and more.

Learn more about Taleo federal government customers.